Refund policy

Artsy Legacy is operated by Artsy Legacy LLC, United States of America. This policy covers purchases from our Shopify store for delivery to eligible United States addresses. For a return, exchange, cancellation or item issue, please use our Contact page.

Requesting a return or exchange

We accept returns and exchanges of eligible standard catalog items, including our ordinary made-to-order products. Please contact us within 30 calendar days after each item is delivered to request a return or exchange. This is the deadline to contact us, not a deadline for the return to reach us.

Please contact us before returning anything. Once you have received both our return instructions and return label, please send the approved return within 14 calendar days. We provide the return address with those instructions.

Eligible items and condition

Ordinary returns must be unwashed and unworn except for trying on, and in the condition you received them. Original packaging is not required.

Personalized or custom items made with your own names, photos, wording or specially commissioned artwork are not eligible for ordinary change-of-mind or fit returns. Choosing a standard garment style, size or color does not make a catalog item personalized.

These ordinary-return conditions and the personalized-item exclusion do not prevent us from resolving a confirmed defect, misprint, damage or seller error. Please contact us if a printing defect becomes apparent after washing.

Return postage and fees

Return postage is $0 for approved U.S. returns. Our support team will provide the return instructions and label. We do not deduct a restocking fee or payment fee from your refund.

Ordinary refunds

For an approved ordinary return, we refund the actual price you paid for the returned items after discounts, together with their associated taxes. Original outbound delivery charges are not refunded for ordinary change-of-mind or fit returns.

We process the approved return refund once carrier handoff is established by an acceptance scan or a drop-off receipt. You do not need to wait for the return to reach us. Refunds go back to the original payment method or methods. We issue approved refunds within 2 business days after carrier acceptance. Your bank may take up to 10 business days to post the funds.

Exchanges

For an eligible exchange at the same price, we can start the replacement once the exchange details and your agreement are confirmed, without waiting for the original item to arrive back. We cover standard US delivery of the replacement. The exchange does not also include a refund.

If you want a higher-priced style or size, please place a separate order for it while your original item is handled as a return for refund. You can place the new order at any time. Normal checkout delivery charges apply to that separate purchase.

Damaged, defective, misprinted or incorrect items

If your item arrives damaged, defective, misprinted or different from what you ordered, please contact us with photos showing the issue and the relevant order information. We will review the information and arrange an appropriate replacement or refund. A replacement for a confirmed defect or seller error is provided at no charge.

If a refund is requested or a replacement is unavailable, we will review the supported refund remedy with you. An agreed refund for a confirmed defect or seller error includes the affected item's purchase price, associated taxes and its proportional share of the original delivery charge. A whole-order refund for a confirmed seller error includes all delivery charges originally paid. Total delivery refunds will not exceed the original delivery charge paid.

Please contact us promptly when you notice an issue. The 30-day ordinary-return request window is not a blanket deadline for reporting a confirmed defect or seller error. A correctly supplied item in the style, size and color you selected follows the ordinary return or exchange process. A replacement and refund are not automatically combined, and we will confirm any return instructions with you.

Cancellations

If you need to cancel, contact us as soon as possible. Cancellation depends on verified eligibility before production starts. We will check the order's status and cancel only after your confirmation. A completed eligible preproduction cancellation receives a full refund of the item, tax and delivery charges collected. Once production has started, the routine cancellation option is unavailable.